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Compassion and empathy sound like synonyms, but they're two different skill sets. Here's how and why to hone both qualities, according to psychologists.
/ˈem.pæθ/ You know what empathy feels like. Now imagine that dialed up to the max. That’s how empaths feel. They’re like mind readers: They feel other people’s feelings and take them on ...
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [1] "
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1] [2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers.
Empathy is generally described as the ability to take on another person's perspective, to understand, feel, and possibly share and respond to their experience. [1] [2] [3] There are more (sometimes conflicting) definitions of empathy that include but are not limited to social, cognitive, and emotional processes primarily concerned with understanding others.
Bounded emotionality is a communications studies approach to dealing with emotional control in the workplace. [1] Emotional control simply refers to how employers and employees handle the range of emotions that naturally occur in the workplace. These emotions can occur because of work, or they can be brought into work from an employee's home life.
Workplace creativity is defined as new, useful, and valuable services, ideas, processes, or products that were created by individuals in the workplace. [40] Creativity in the workplace has been linked to increased positive affect in employees. [41] Tavares found that creative workplaces lead to employees feeling that their work was meaningful.
To summarize, "empowerment is simply the effective use of a manager’s authority", and subsequently, it is a productive way to maximize all-around work efficiency. [35] These keys are hard to put into place and it is a journey to achieve empowerment in the workplace.