Search results
Results from the WOW.Com Content Network
In some cases, the agent-assisted automation streamlines the process and allows calls to be handled more quickly. By eliminating cutting and pasting from one application to another, by auto-navigating applications, and by providing a single view of the customer, agent-assisted automation can reduce call handle time and increase agent productivity.
The ability to use XML-driven applications allows a web server to act as the application server, freeing the IVR developer to focus on the call flow. IVR speech recognition interactions (call flows) are designed using 3 approaches to prompt for and recognize user input: directed, open-ended, and mixed dialogue. [10] [11] [12]
As all control messages for each call flow through the B2BUA, a service provider may implement value-added features available during the call. In the originating call leg, the B2BUA acts as a user agent server (UAS) and processes the request as a user agent client (UAC) to the destination end, handling the signaling between end points back-to-back.
The call can be between two phones, a phone and an IP host, or two IP hosts. Third party call control is possible using only the mechanisms specified within RFC 3725. Indeed, many different call flows are possible, each of which will work with SIP compliant user agents. However, there are benefits and drawbacks to each of these flows.
Call flow for the mobile terminated Short Message Service. The figure to the right depicts a call flow for mobile-terminated Short Message delivery. [1] For the sake of simplicity, some of the interactions between the VMSC and VLR, and VMSC and Handset, have been omitted, and only the case when SMS home routing is not in use is shown.
A dialogue system, or conversational agent (CA), is a computer system intended to converse with a human. Dialogue systems employed one or more of text, speech, graphics, haptics, gestures, and other modes for communication on both the input and output channel.
Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!
A fundamental concept for IN control is the basic call state model (BCSM). When a call is processed by an exchange, the call goes through a number of pre-defined phases. These phases of the call are described in the BCSM. The BCSM generally follows the ISUP signalling of a call