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Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi-party call) COCOT; Cut – unexpected, and usually sudden, termination of call, line or service
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
Lists of acronyms contain acronyms, a type of abbreviation formed from the initial components of the words of a longer name or phrase. They are organized alphabetically and by field. They are organized alphabetically and by field.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
WS-D—Web Services-Discovery; WSDL—Web Services Description Language; WSFL—Web Services Flow Language; WUSB—Wireless Universal Serial Bus; WWAN—Wireless Wide Area Network; WWID—World Wide Identifier; WWN—World Wide Name; WWW—World Wide Web; WYSIWYG—What You See Is What You Get; WZC—Wireless Zero Configuration
Dialed Number Identification Service (DNIS) is a related service feature available to private branch exchange subscribers. [7] [8] It transmits information about the destination number, which a service provider can use to have several toll-free numbers directed to the same call center and provide unique service. DNIS can also be used to ...
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Direct inward dial (DID) service also provides DNIS. For example, a company may have a different toll-free telephone number for each product line it sells, or for multilingual customer support . If a call center is handling calls for multiple product lines, the corporate telephone system that receives the call analyzes the DNIS signaling and ...