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2. Workforce optimization - Wikipedia

   en.wikipedia.org/wiki/Workforce_optimization

   Workforce optimization (WFO) is a business strategy that integrates business performance considerations with workforce management. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staffing. [1] It is used by call centers to improve workforce management and agent ...

3. Verint Leading Hosted/Cloud-Based Workforce Optimization Market

   www.aol.com/news/2013-02-12-verint-leading...

   The solution portfolio includes the Impact 360 ® Workforce Optimization ™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer ...

4. ClickSoftware - Wikipedia

   en.wikipedia.org/wiki/ClickSoftware

   ClickSoftware is an American technology company which offers automated mobile workforce management and service optimization solutions [buzzword] for enterprise and small businesses, both for mobile and in-house resources. [2] Since 2020, it has been a subsidiary of Salesforce. ClickSoftware coined the term service chain optimization in 1996. [3]

5. Workforce management - Wikipedia

   en.wikipedia.org/wiki/Workforce_management

   Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization.The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

6. Verint Targets Operational Excellence with Enhancements to ...

   www.aol.com/2012/12/17/verint-targets...

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7. Verint to Address Strategic Customer-Centric Workforce ... - AOL

   www.aol.com/2012/10/03/verint-to-address...

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8. Service chain optimization - Wikipedia

   en.wikipedia.org/wiki/Service_chain_optimization

   Service chain optimization is the application of processes and tools that embrace all functions for improving the efficiency, productivity and, eventually, the profitability of service organizations. In this regard, profitability of a service organization is measured by the revenue generated from service demand (in the form of service work ...

9. Dayforce - Wikipedia

   en.wikipedia.org/wiki/Dayforce

   Dayforce, Inc., formerly Ceridian, is a provider of human resources software and services with employees across its global footprint in the United States, Canada, Europe, Middle East, Latinamerica, Africa (), and the Asia Pacific Japan (APJ) region.