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On a quick browse through Amazon, you might think that every single item on the site is beloved since most of what you see has an average review of four stars or more. This is really the ...
This appears to be the case with Amazon’s new AI shopping assistant, Rufus. The AI chatbot has been offered since July. According to several reviews, the assistant often makes mistakes, doesn ...
As customer reviews have become integral to Amazon marketing, reviews have been challenged on accuracy and ethical grounds. [356] In 2004, The New York Times [357] reported that a glitch in the Amazon Canada website revealed that a number of book reviews had been written by authors of their own books or of competing books. Amazon changed its ...
Abuses akin to ballot stuffing of favourable reviews by the seller (known as incentivized reviews), or negative reviews by competitors, need to be policed by the review host site. Indeed, gathering fake reviews has become big business. [2] In 2012, for example, fake book reviews have been revealed as significantly affecting ratings on Amazon.
Spore was review bombed on Amazon in 2008 after publisher Electronic Arts incorporated a digital rights management (DRM) system that limited buyers' ability to install the game more than three times. This system was meant to prevent piracy, but ultimately led to a coordinated backlash with buyers feeling like they were "renting a broken game."
The complaint from the National Labor Relations Board (NLRB) claims that Amazon is a so-called "joint employer" of drivers employed by the contractor, Battle Tested Strategies (BTS), and used a ...
One of the first appearances of the term "review bomb" was in a 2008 Ars Technica article by Ben Kuchera describing the effect in regards to Spore, in which users left negative reviews on Amazon citing the game's perceived lackluster gameplay and digital rights management system. Kuchera wrote "Review-bombing Amazon is a particularly nasty way ...
With a legacy of more than 100 years, the Better Business Bureau (BBB) is the go-to watchdog for evaluating businesses and charities. The nonprofit organization maintains a massive database of ...