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Our Customer Care email address is Customer.Care@Marriott.com. Thank you! dw likes this. marriott.bonvoychampion@marriott.com will get you a response. It might not be the response you want, but I've had better luck with that than the contact form on the website.
But to answer the points: 1. Yes, the hotel agreed after the complaint to credit both the missing stays, in compliance with the T&Cs. And yes, the hotel agreed after the complaint to credit the missing welcome amenity from both stays. 2.
Originally Posted by Often1. It's the same thing as the regular customer service, but designed to make people who write to the CEO and the like feel as though they are special. Referring to the OPs question, is this a confirmatory statement that Marriott does not have an executive customer service office, separate from the regular customer ...
Does Marriott have executive customer service desk. Originally Posted by writerguyfl. Hotel groups like Marriott use proprietary software for complaints and compliments. The software ensures nothing gets lost or ignored in an email or voicemail in-box. It also creates a "paper trail" for every issue. Regardless of whether the compliant is made ...
Prior to 8/18 MAR folk didn't have to wait 10 minutes either. We used to get good customer service. This isn't a case of everything was bad w/ MAR. Post-merger it's bad for both sides. Re: customer service & complaints re: properties. Sometimes it goes the elite's way; sometimes it doesn't.
Customer Service was useless saying not their problem. Got back from 2 different trips only to get an additional charge to my credit card, one over $1,000. Again customer service useless in resolving and so much for getting a 0 bill at the end of the stay. The status perks are routinely ignored and if you ask why they just change the subject.
Posts: 4,453. Iberia customer service: like blood out of a stone? Trying to contact Iberia customer service about a bad experience involving broken features on their app, and recalcitrant/surly (maybe badly trained?) checkin agents unwilling to help with things that most other airlines can do easily.
Posts: 571. BA Customer Service Delays - Complaint. Hello! This has probably been covered but I'm useless at searching these forums so feel free to direct as appropriate/merge. I'm having real issues with a delay to a Tier Points/Avios request due to a Qantas flight being cancelled and being placed on a Singapore Airlines flight instead.
1. Yes, the hotel agreed after the complaint to credit both the missing stays, in compliance with the T&Cs. And yes, the hotel agreed after the complaint to credit the missing welcome amenity from both stays. This is not a hotel issue. It’s a IT issue as it’s the system that does the posting once the stay is completed.
Marriott | Marriott Bonvoy - Poor customer service from Bonvoy agents [Retitled by moderator] - This is getting to be ridiculous. I called several times about a night credit not posting. The first few times they said to wait, it was just taking a bit and would post. I waited and called back over a period of three weeks,