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In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.
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In the United Kingdom, BT introduced "Linkline" on 12 November 1985. No more need to manually ring the operator, two new prefixes 0800 (an automated toll-free service which became "Freefone") and 0345 (a shared-cost service marketed as "Lo-Call" because initially its rates resembled those of local calls) could be reached by direct dial. [8]
United Parcel Service, Inc. (UPS) is an American multinational shipping & receiving and supply chain management company founded in 1907. [1] Originally known as the American Messenger Company specializing in telegraphs, UPS has expanded to become a Fortune 500 company [6] and one of the world's largest shipping couriers.
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The UPS Store (formerly the United States arm of Mail Boxes Etc.) is a franchised subsidiary of United Parcel Service which provides, according to its website, shipping, shredding, printing, fax, passport photos, personal and business mailboxes, and notary services.