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Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.
Angel was developed in 1997 by Michael J. Saylor, the CEO of MicroStrategy, as DSS Telecaster and DSS Broadcaster, [3] which were then merged into Angel.com. [clarification needed] Originally it was planned as a telecaster but became a provider of hosted interactive voice response; the firm signed its first small business customers at the end of 2001.
The Better Business Bureau (BBB) is an American private, 501(c)(6) nonprofit organization founded in 1912. BBB's self-described mission is to focus on advancing marketplace trust, [2] consisting of 92 independently incorporated local BBB organizations in the United States and Canada, coordinated under the International Association of Better Business Bureaus (IABBB) in Arlington, Virginia.
Genesys may refer to: Genesys (company), a customer experience and contact center technology company; Genesys, a tabletop role-playing game released by Fantasy ...
It should only contain pages that are Cloud computing providers or lists of Cloud computing providers, as well as subcategories containing those things (themselves set categories). Topics about Cloud computing providers in general should be placed in relevant topic categories .
It added features that turn online reviews and comments into a customer help ticket in September 2016 and acquired Outbound.io, which helps businesses respond to online complaints in 2017. [ 19 ] [ 27 ] Zendesk introduced new analytics and automation products in 2012 [ 28 ] and 2016. [ 26 ]
A cloud database is a database that typically runs on a cloud computing platform and access to the database is provided as-a-service. There are two common deployment models: users can run databases on the cloud independently, using a virtual machine image, or they can purchase access to a database service, maintained by a cloud database provider.
Platform as a service (PaaS) or application platform as a service (aPaaS) or platform-based service is a cloud computing service model where users provision, instantiate, run and manage a modular bundle of a computing platform and applications, without the complexity of building and maintaining the infrastructure associated with developing and launching application(s), and to allow developers ...
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