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Boost Mobile customers reported that they were unable to contact customer service, cancel their subscription, or make payments. The outage affected customers across the U.S. [ 27 ] [ 28 ] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [ 29 ]
Since April 2020, the Assurance Wireless brand has been under the T-Mobile family. [5] This was the result of the merger of Sprint Corporation and T-Mobile US was officially completed, [9] and after Virgin Mobile USA was officially shut down and folded into Boost Mobile. An official statement was sent to all customers July 14, 2020 stating that ...
I was a faithful Boost Mobile customer for years but recently I switched to Virgin Mobile and took my phone number with me. I had $20 in ... 800-290-4726 more ways to reach us. Mail.
Leadership, background, and stock changes happened immediately, with customer-side changes happening over time. The Sprint brand officially discontinued on August 2, 2020. Billing was already showing the T-Mobile brand, and on this date all retail, customer service, and all other company branding switched to the T-Mobile brand.
Find the support options to contact customer care by email, chat, or phone number. ... 1-800-358-4860. ... mobile email and more. Popular Products. Account;
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Find the support options to contact customer care by email, chat, or phone number. ... 1-800-358-4860. ... mobile email and more.
On July 26, 2019, the U.S. Department of Justice approved T-Mobile's $26 billion merger with Sprint after the two carriers reached an agreement to sell Boost Mobile, Virgin Mobile (both owned by Sprint), and Sprint's branded prepaid business for $1.4 billion to Dish Network. They would also sell to Dish $3.6 billion of 800 MHz spectrum, Sprint ...