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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
This task included setting up a ticketing system for the help desk. Initially he set up a Linux server to run "req", [6] but later he identified that the command line interface was limiting usage. Over the next two years he created and maintained WebReq, a web based interface for req written in Perl. Eventually the req portions were removed and ...
[30]: 31 The COVID-19 pandemic had pushed back the implementation of fare cards on the commuter railroads from February 2021 to June 2022, and that of in-system vending machines from March 2022 to June 2023. [30]: 29 As of June 2021, there were delays in the commuter railroads' mobile ticketing system as well as vending machines. According to ...
Remedy Corporation was a software company that produced the Action Request System and various applications therein. It is one of the biggest and oldest names in ITSM software. [1] Remedy is now the Service Management Business Unit of BMC Software.
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots, data sheets, white papers and more information refer to the sources listed above.
Tessitura is a software package for nonprofit arts and culture organizations, marketed as "arts enterprise software." Tessitura was initially developed by the Metropolitan Opera for its internal use, and integrates ticketing, fundraising, and customer relationship management functions.
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The former AFC barrier gates at Southern Cross station in the Melbourne Metcard AFC System. An automated fare collection (AFC) system is the collection of components that automate the ticketing system of a public transportation network – an automated version of manual fare collection. An AFC system is usually the basis for integrated ticketing.