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2. OTRS - Wikipedia

   en.wikipedia.org/wiki/OTRS

   OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...

3. GLPi - Wikipedia

   en.wikipedia.org/wiki/GLPI

   GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English) [2] is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License .

4. Request Tracker - Wikipedia

   en.wikipedia.org/wiki/Request_Tracker

   An individual RT ticket in Request Tracker 5. Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks of all sorts. Among other things, RT offers custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles.

5. HP Service Manager software - Wikipedia

   en.wikipedia.org/wiki/HP_Service_Manager_software

   Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots, data sheets, white papers and more information refer to the sources listed above.

6. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   ITSM tools are often marketed as ITSM suites, which support a whole set of ITSM processes. At their core is usually a workflow management system for handling incidents, service requests, problems and changes. They usually also include a tool for a configuration management database (CMDB). The ability of these suites to enable easy linking ...

7. Planes used for world’s longest nonstop commercial flights ...

   www.aol.com/planes-used-world-longest-nonstop...

   As part of the plan, it will offer flights from Sydney to London and New York that will be serviced by specially configured Airbus A350-1000 jets, with flight times of up to 20 hours. Project ...

8. Remedy Corporation - Wikipedia

   en.wikipedia.org/wiki/Remedy_Corporation

   Remedy Corporation was a software company that produced the Action Request System and various applications therein. It is one of the biggest and oldest names in ITSM software. [ 1 ] Remedy is now the Service Management Business Unit of BMC Software .

9. 5 festive NYC hotels where you can get into the holiday spirit

   www.aol.com/nyc-hotels-holiday-season-festive...

   At the Park Terrace Hotel (18 W. 40th St.), guests are known to cozy up at the hotel bar to get into the festive spirit. “I’ve heard guests say they could sit and watch this tree all day: it ...