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  2. Complaint system - Wikipedia

    en.wikipedia.org/wiki/Complaint_system

    There is a substantial early history of scholarly work on due process, and union and non-union grievance procedures within organizations. This work focused primarily on rights-based conflict resolution between union and non-union workers and their managers. Scholarly work has evolved to cover both a wider range of conflict management channels ...

  3. Grievance redressal - Wikipedia

    en.wikipedia.org/wiki/Grievance_Redressal

    Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.

  4. Human resource management in public administration - Wikipedia

    en.wikipedia.org/wiki/Human_Resource_Management...

    "When an aggrieved person is employed by an agency that is subject to 5 U.S.C. 7121(d), and is covered by a collective bargaining agreement that permits claims of discrimination to be raised in a negotiated grievance procedure, that employee must elect to proceed either through the EEO process or the negotiated grievance procedure, but not both."

  5. Grievance (labour) - Wikipedia

    en.wikipedia.org/wiki/Grievance_(labour)

    The process of a grievance in the United Kingdom is not significantly different from the process used in Canada and the United States, however, the process will be outlined below. A grievance filed by an employer or employee should be submitted in writing. The next step involves a meeting between employee and employer.

  6. Alternative dispute resolution - Wikipedia

    en.wikipedia.org/wiki/Alternative_dispute_resolution

    Expert determination is a procedure where a dispute or a difference between the parties is submitted, by mutual agreement of the parties, to one or more experts who make a determination on the matter referred to them. The determination is binding, unless the parties agreed otherwise, and is a confidential procedure. [26]

  7. Consumer complaint - Wikipedia

    en.wikipedia.org/wiki/Consumer_complaint

    The grievance is not addressed in a way that satisfies the consumer, the consumer sometimes registers the complaint with a third party such as the Better Business Bureau, a local or regional government (if it has a "consumer protection" office) and Federal Trade Commission (in the United States).

  8. Dispute mechanism - Wikipedia

    en.wikipedia.org/wiki/Dispute_Mechanism

    According to research produced by the non-judicial grievance mechanism task force of John Ruggie, Special Representative of Business and Human Rights to the United Nations, those who design and oversee non-judicial mechanisms should acknowledge core human rights processes defined by "all core UN human rights treaties.” [3]

  9. Public Service Grievance Board - Wikipedia

    en.wikipedia.org/wiki/Public_Service_Grievance_Board

    The processes governing how a complaint is filed are laid out in the above-mentioned regulation. Once the complaint has been filed, the Board as some, albeit limited, procedural rules available on its website. Where these rules are silent the PSGB's processes are governed by the Statutory Powers and Procedures Act. [4]