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2. Knowledge-centered support - Wikipedia

   en.wikipedia.org/wiki/Knowledge-centered_support

   Knowledge-Centered Service (KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it.

3. Salesforce - Wikipedia

   en.wikipedia.org/wiki/Salesforce

   Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.It provides applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development.

4. Study guide - Wikipedia

   en.wikipedia.org/wiki/Study_guide

   Study guide from Permacharts. Academic support centers in schools often develop study guides for their students, as do for-profit companies and individual students and professors. Once only found at local five and dime stores the internet brought about a new era of online sites with study material.

5. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   Salesforce.com was the first company to provide enterprise applications through a web browser, and has maintained its leadership position. [ 59 ] Traditional providers moved into the cloud-based market via acquisitions of smaller providers: Oracle purchased RightNow in October 2011, [ 60 ] and Taleo [ 61 ] and Eloqua [ 62 ] in 2012; SAP ...

6. What are the deadliest plane accidents? See list after South ...

   www.aol.com/news/deadliest-plane-accidents-see...

   After over 100 people were killed in a South Korea plane accident, here are the worst accidents and crashes in aviation history.

7. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   These are extra services such as online auctions and online training and education. [24] Self-services are becoming increasingly important in CRM activities. The rise of the Internet and eCRM has boosted the options for self-service activities. A critical success factor is the integration of such activities into traditional channels.