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In general, a lockbox is a post-office box (PO box) that is accessible by a bank. A company may set up a lockbox service with its bank for receiving customers' payments. The company's customers send their payments to the PO box. Then the bank collects and processes these payments directly and deposits them to the company's account.
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PO boxes in the lobby of a U.S. post office. Post office boxes are usually mounted in a wall of the post office, either an external wall or a wall in a lobby, so that staff on the inside may deposit mail in a box, while a key holder (some older post office boxes use a combination dial instead of a key) in the lobby or on the outside of the building may open their box to retrieve the mail.
These are similar to a private mail bag, but the holder must collect the mail at the post office, like a PO box. In the United States, this service is called caller service . [ 9 ] However, mail to a caller number is, with limited exceptions, addressed as though the caller number were a physical PO box, [ 9 ] as seen in the following example:
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The use of a CMRA may result in mail delivery occurring at a later time of day than it would at a Post Office box. Some CMRAs offer a virtual mailbox, or online post office, providing a means to access mail over the internet. The USPS will not process a change of address from an address at a CMRA.
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