Search results
Results from the WOW.Com Content Network
The sociologist Arlie Hochschild provided the first definition of emotional labor, which is displaying certain emotions to meet the requirements of a job. [1] The related term emotion work refers to displaying emotions you don't feel within the private sphere of one's home or interactions with family and friends .
Arlie Russell Hochschild, who introduced the term in 1979, distinguished emotion work – unpaid emotional work that a person undertakes in private life – from emotional labor: emotional work done in a paid work setting.
Arlie Russell Hochschild (/ ˈ h oʊ k ʃ ɪ l d /; born January 15, 1940) is an American professor emeritus of sociology at the University of California, Berkeley [1] and writer. Hochschild has long focused on the human emotions that underlie moral beliefs, practices, and social life generally.
Hochschild draws on the work of sociologist Erving Goffman as well as labor scholar Harry Braverman to discuss the dramaturgical demands and emotional labor entailed by jobs in the service sector, in which workers must "perform" certain roles that entail abiding by certain feeling rules (e.g. "friendly and dependable"). She notes that women are ...
The Managed Heart: Commercialization of Human Feeling, by Arlie Russell Hochschild, was first published in 1983. [1] In it, she documents how social situations influence emotions through the experiences of flight attendants and bill collectors. A 20th Anniversary edition with a new afterword added by the author was published in 2003.
Looking after your mental health and well-being is one of the best things that you can do to improve your life and boost your happiness as a result.
Emotional work is described as "emotion that is authentic, ... Hochschild, Arlie Russell (1983). The Managed Heart: Commercialization of Human Feeling.
Elon Musk’s Department of Government Efficiency has appealed to “competent” and “caring” people to join the cost-cutting team. Applications to join the billionaire’s newly formed ...