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2. Help Scout - Wikipedia

   en.wikipedia.org/wiki/Help_Scout

   Help Scout, legally Help Scout PBC, is a global remote company headquartered in Boston, Massachusetts, [1] specializing in help desk software. The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.

3. Remote support - Wikipedia

   en.wikipedia.org/wiki/Remote_support

   Remote Support technology tries to reduce help-desk centres cost-issues – all transport-related expenses are immediately trimmed down, for instance. Modern day technology enables that any technician using Remote Support is able to assist a customer just like it was physically side-by-side.

4. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...

5. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...

6. Zendesk - Wikipedia

   en.wikipedia.org/wiki/Zendesk

   Zendesk eventually expanded from just customer service to also managing other customer interactions, such as sales. [34] The company first moved into sales software with its September 2018 acquisition of competitor Base. [35] [34] Base was later renamed Sell and a Sell Marketplace was created for corresponding third-party apps. [35]

7. ModSquad - Wikipedia

   en.wikipedia.org/wiki/ModSquad

   These Mods, who undergo vetting and orientation processes, adhere to predefined customer service guidelines. They assist or substitute in-house teams by overseeing various online community activities and specializing in digital engagement, including customer service, [ 2 ] maintenance tickets, social and forum moderation, and quality assurance ...