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Linguistic discrimination (also called glottophobia, linguicism and languagism) is unfair treatment of people based on their use of language and the characteristics of their speech, including their first language, their accent, the perceived size of their vocabulary (whether or not the speaker uses complex and varied words), their modality, and ...
On March 15, 1962, President John F. Kennedy presented a speech to the United States Congress in which he extolled four basic consumer rights, later called the Consumer Bill of Rights. The United Nations through the United Nations Guidelines for Consumer Protection expanded these into eight rights, and thereafter Consumers International adopted ...
Foreign-language influences in English. The English language descends from Old English, the West Germanic language of the Anglo-Saxons. Most of its grammar, its core vocabulary and the most common words are Germanic. [1] Around 70 percent of words in a randomly chosen piece of text [clarification needed] derive from Old English, even if English ...
In reality, of course, the customer is frequently in the wrong, whether it's a matter of misreading a return policy or The Customer Isn't Always Right, Especially When She's Complaining Skip to ...
Complaining. Complaining is a form of communication that expresses dissatisfaction regardless of having actually experienced the subjective feeling of dissatisfaction or not. [2] It may serve a range of intrapsychic and interpersonal purposes, including connecting with others who feel similarly displeased, reinforcing a sense of self, or a ...
e. Consumer behaviour is the study of individuals, groups, or organisations and all the activities associated with the purchase, use and disposal of goods and services. Consumer behaviour consists of how the consumer 's emotions, attitudes, and preferences affect buying behaviour. Consumer behaviour emerged in the 1940–1950s as a distinct sub ...
Use plain English. Wikipedia articles ought to be written in plain English, states Wikipedia's Manual of Style . The art of writing plain English has to be learned. Strunk and White's The Elements of Style and Gowers' The Complete Plain Words are two justly famous manuals that try to teach it. The guidance in manuals such as these is not ...
List of commonly misused English words. This is a list of English words that are thought to be commonly misused. It is meant to include only words whose misuse is deprecated by most usage writers, editors, and professional grammarians defining the norms of Standard English. It is possible that some of the meanings marked non-standard may pass ...
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