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2. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...

3. Master service agreement - Wikipedia

   en.wikipedia.org/wiki/Master_service_agreement

   This master agreement can be used to mediate employer-employee conflict in the workplace by having a reference point to work out solutions and set specific terms. Contracts are often negotiated as a unified master service agreement and statement of work , such as with information technology service providers .

4. Standard form contract - Wikipedia

   en.wikipedia.org/wiki/Standard_form_contract

   A standard form contract (sometimes referred to as a contract of adhesion, a leonine contract, [a] a take-it-or-leave-it contract, or a boilerplate contract) is a contract between two parties, where the terms and conditions of the contract are set by one of the parties, and the other party has little or no ability to negotiate more favorable terms and is thus placed in a "take it or leave it ...

5. Extended warranty - Wikipedia

   en.wikipedia.org/wiki/Extended_warranty

   An extended warranty, sometimes called a service agreement, a service contract, or a maintenance agreement, is a prolonged warranty offered to consumers in addition to the standard warranty on new items. The extended warranty may be offered by the warranty administrator, the retailer or the manufacturer.

6. Memorandum of understanding - Wikipedia

   en.wikipedia.org/wiki/Memorandum_of_understanding

   In business, an MoU is typically a legally non-binding agreement between two (or more) parties, outlining terms and details of a mutual understanding or agreement, noting each party's requirements and responsibilities—but without establishing a formal, legally enforceable contract (though an MoU is often a first step towards the development of a formal contract).

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