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A State Farm Insurance office occupies a classic railroad depot in Hiawassee, Georgia. State Farm is the largest property and casualty insurance provider, and the largest auto insurance provider, in the United States. [5]
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The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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Kennesaw State opted to use 470-578 (KSU) as their number prefix for the new phone numbers, outside of the normal geographical calling area for Kennesaw; 470-578 numbers are based in Atlanta Northeast [6] and Kennesaw State is located in the Atlanta Northwest calling area. [7]
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