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If you are seeing multiple charges or charges that you believe to be unauthorized from Netflix, follow these steps. Learn how to update or change your Netflix payment method, resolve payment issues, or investigate unexpected charges.
Update or change your Netflix password, email address, phone number, or billing information.
See the many ways you can pay for Netflix, including which credit and debit cards are accepted.
Steps for changing a payment method such as a debit or credit card, making a payment method preferred, adding or removing additional payment methods, and knowing when a backup payment method is charged.
As a Netflix member, you are charged monthly on the date you signed up. A Netflix account is for people who live together in a single household. Learn more about sharing Netflix. Sign up for Netflix today and choose from several payment options. You can easily change your plan or cancel at any time.
Payment and Billing Information - payment details you have provided to Netflix and information about the charges we have made or attempted to make to your payment method for your subscription (available under Membership & Billing or Membership).
Choose a Netflix subscription plan that's right for you. Downgrade, upgrade or cancel any time.
Find your billing date. Sign in to your account and go to the payment history page to view your membership plan and billing history. Your billing date corresponds to the day you signed up for your Netflix account. Your billing date may be one day earlier due to time zone differences.
How do I check if Netflix is billed through Roku? Check the Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill. If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.
If you were charged by Netflix but don't have an account, or don't recognize the charge, make sure to follow these steps to learn why or what to do.