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It offers reverse charge calls from any fixed line phone, pay phone and most mobile phones (even if the prepaid credit has run out), to most fixed land line and mobile phones in Ireland. [12] The company charges €2.99 to connect the call, including the first 60 seconds of the call, and €0.593 for every subsequent minute.
In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.
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A trunk call is prefixed with '0' for national calls and '00' for international calls, following the European standard. It is now normal for local calls to cost the same as long-distance UK calls, and is now common, for a small extra monthly charge, to allow free calls to landlines within the UK.
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A voice network includes call gateways in addition to the Wi-Fi access points. The gateways provide call handling among wireless IP phones and connections to traditional telephone systems. The Wi-Fi network supporting voice applications must provide much stronger signal coverage than what's needed for most data-only applications.