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Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010. After that, the list includes (in order of number of gripes): new-car dealers
ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones. [5] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service.
Perhaps the most important factor in a BBB grade is how a company handles complaints, with the emphasis being on responding to them promptly, Melanie McGovern, director of public relations and ...
Consumer Reports has been sued several times by companies unhappy with reviews of their products. Consumer Reports has fought these cases vigorously. [ 73 ] [ page needed ] As of October 2000, Consumer Reports had been sued by 13 manufacturers and never lost a case.
Consumers' Checkbook/Center for the Study of Services (doing business as Consumers’ CHECKBOOK) is an independent, nonprofit consumer organization.It was founded in 1974 [1] in order to provide survey information to consumers about vendors and service providers.
BBB National Programs, an independent non-profit organization that oversees more than a dozen national industry self-regulation programs that provide third-party accountability and dispute resolution services to companies, including outside and in-house counsel, consumers, and others in arenas such as privacy, advertising, data collection, child-directed marketing, and more.
In levying the penalty, the judge said the company’s off-label marketing campaign had demonstrated a “profit at all costs” mentality. (The verdict would ultimately be reduced by the state Supreme Court to $137 million.) Following the list of Risperdal troubles in the SEC filing was a new entry—J&J’s McNeil Consumer Healthcare division.
Starbucks' footprint in the United States, showing saturation of metropolitan areas. Some of the methods Starbucks has used to expand and maintain their dominant market position, including buying out competitors' leases, intentionally operating at a loss, and clustering several locations in a small geographical area (i.e., saturating the market), have been labeled anti-competitive by critics. [14]