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  2. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...

  3. Volvo Scalable Product Architecture platform - Wikipedia

    en.wikipedia.org/wiki/Volvo_Scalable_Product...

    The new SPA platform replaced two prior vehicle architectures, the Volvo P2 platform and Volvo P3 platform. With SPA, Volvo claims it "enables significant improvements when it comes to offering protection in worst-case scenarios and when creating innovative features that support the driver in avoiding accidents."

  4. Volvo P2 platform - Wikipedia

    en.wikipedia.org/wiki/Volvo_P2_platform

    The Volvo P2 platform is a global full-size unibody automobile platform developed and produced by Volvo. It is designed for single wheelbases and is adaptable to front-or all wheel drive configurations. It was developed by the automaker before its 1999 acquisition by Ford Motor Company, and debuted with the 1998 Volvo S80. [5]

  5. Incident management - Wikipedia

    en.wikipedia.org/wiki/Incident_management

    'Normal service operation' is defined here as service operation within service-level agreement (SLA). It is one process area within the broader ITIL and ISO 20000 environment. ISO 20000 defines the objective of Incident management (part 1, 8.2) as: To restore agreed service to the business as soon as possible or to respond to service requests.

  6. Triage - Wikipedia

    en.wikipedia.org/wiki/Triage

    PACS is a symptom-based differential diagnosis approach that triages patients according to their presenting complaints and objective assessments such as vital signs and Glasgow Coma Scale, allowing acute patients to be identified quickly for treatment. PACS classifies patients into four main categories: P1, P2, P3, and P4. [88]

  7. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    For example, an SLA between a supplier (IT service provider) and the finance department of a large organization for the services such as finance system, payroll system, billing system, procurement/purchase system, etc. Service-based SLA: An agreement for all customers using the services being delivered by the service provider. For example:

  8. Emergency service response codes - Wikipedia

    en.wikipedia.org/wiki/Emergency_service_response...

    An example of a P1 call would be an active armed offender, pursuit or an officer requiring immediate assistance. This is the least common priority used, as most urgent calls fall under the Priority 2 category. The KPI for attendance of P1's is 12 minutes. Priority 2 or P2 is an urgent emergency call with risks of serious injury or damage to ...

  9. Dynamic priority scheduling - Wikipedia

    en.wikipedia.org/wiki/Dynamic_priority_scheduling

    Dynamic priority scheduling is a type of scheduling algorithm in which the priorities are calculated during the execution of the system. The goal of dynamic priority scheduling is to adapt to dynamically changing progress and to form an optimal configuration in a self-sustained manner.