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In terms of customer service, IESCO offers various online services including bill checking and downloading, complaint registration, and information about tariffs and maintenance schedules. They also have a dedicated helpline "118" and customer service centers spread across their service regions to address and resolve consumer issues promptly.
The National Electric Power Regulatory Authority (Urdu: نیپرا, abbreviated as NEPRA) is responsible for regulating the electricity supply in Pakistan. [2] [3] It is also responsible for issuing licences for generation, transmission and distribution of electricity, establishing and enforcing standards to ensure quality and safety of operation and supply of electric power to consumers ...
Distribution companies (DISCOs) are companies under Pakistan Electric Power Company (PEPCO) responsible for distribution of electricity in their respective allocated areas. . They buy electricity from producers such as Water and Power Development Authority (WAPDA), GENCOs, PAEC and other private Independent Power Producers (IPPs) and sell it to their respective area custome
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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.
Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks of all sorts. Among other things, RT offers custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).