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A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.
Quality, cost, delivery (QCD), sometimes expanded to quality, cost, delivery, morale, safety (QCDMS), [1] is a management approach originally developed by the British automotive industry. [2] QCD assess different components of the production process and provides feedback in the form of facts and figures that help managers make logical decisions.
Dynamic systems development method (DSDM) is an agile project delivery framework, initially used as a software development method. [1] [2] First released in 1994, DSDM originally sought to provide some discipline to the rapid application development (RAD) method. [3]
SOMS is an operating model focused on the service sector. SOMS stipulates the expertise needed for people creating and working with operating models. The framework consists of seven elements: The customer experience; Performance management and improvement; Demand and capacity management; People capability; Process context; Delivery – process ...
In industry today multiple definitions of Service Delivery Platform (SDP) are used with no established consensus as to a common meaning. Because of this, and the need for service providers to understand how to better manage SDPs, the TM Forum (TMF) has started standardizing the concept of Service Delivery Framework (SDF) and SDF management. The ...
Lead supplier as service integrator: One of the clients's existing service providers is responsible for service integration in addition to its original service delivery responsibilities. External service integrator : An independent third-party company is responsible for service integration without additional service delivery responsibilities.
The direct development towards the Business Process Framework (eTOM), as Brenner (2007) explained, was "the Telecom Operation Map (TOM) was first published in 2001. The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for service management.
A component of service governance, enterprise service management (ESM) is a means of extending service management across an entire organization, often from IT service management (ITSM). [ 11 ] ESM provides an integrated view of core service business processes , often in real-time, using common databases.
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