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Verify your Business Profile: This makes your business information show up on Maps, Search, and other Google services. To respond to a review, you must have a verified business. Remind customers to leave reviews: Let them know it’s quick and easy to leave reviews. Business owners shouldn't offer incentives to customers to leave reviews.
Manage reviews on your Google Business Profile with our easy, automated self-help flow. It lets you report review removals and check review status in minutes.
Google Maps: At the bottom right, tap Business. Google Search: In the search bar, enter your business name. Click Read Reviews. Next to the review you’d like to reply to, click Reply. To edit your reply: On your reply, click Edit. To delete your reply: On your reply, click Delete. To report an inappropriate review: On your reply, click Info .
On Google Search and Maps, you can find the following information about local places and businesses: Review scores; Top reviews; Total number of reviews; All scores are rated on a scale from 1 to 5 stars, with 5 as the highest rating.
These ratings are collected and displayed on your Business Profile. Learn more about how to read and reply to reviews. Eligibility. All businesses can be reviewed, but only certain service businesses will have aspects of customer experience collected and shared. Find your business’s combined rating
To manage your profile directly on Google: Go to your Business Profile. Learn how to find your profile. To manage your business: With Google Search, select options like Edit profile, Photos, Read reviews, and more. With Google Maps, tap Business to start managing your Business Profile.
Tip: To reply to reviews, you must verify your business profile. To reply to reviews from your Business Profile on Google Maps: On your computer, open Google Maps. Enter your business name. Then, click Search or hit Enter. On your business profile, scroll to “Reviews." To reply to a review, click Reply.
Official Google Business Profile Help Center where you can find tips and tutorials on using Google Business Profile and other answers to frequently asked questions.
Understand reviews removed by spam detection. Google uses automated spam detection measures to remove reviews that are probably spam. These measures are designed to help improve people's experiences on Google and display reviews that are authentic, relevant, and useful. Some legitimate reviews may be inadvertently removed.
If you have a store, restaurant, or other business where customers visit you, Business Profiles can help people find you on Google Maps and Search. When your business is verified on Google, people are more likely to trust it. Things you can do with a profile. Share important info: Tell people your hours, address, phone number, and location