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Learn how to add or disable 2-step verification to sign into your AOL account with an extra security step. You can use phone verification or authenticator app verification to receive a verification code.
Learn how to troubleshoot common sign-in issues, such as forgetting your username or password, getting an invalid password error, or being asked to verify your identity. Find out how to use the Sign-in Helper, reset your password, or contact AOL Customer Care for live support.
AOL may ask you to verify your account after signing in with a code sent to your recovery phone or email if there's something unusual about your sign in or recent activity. This is an important security feature that helps to protect your account from unauthorized access.
Use a phone number you trust, such as the number on a past statement or a verified number from your phone's address book. Beware of unsolicited messages claiming something’s wrong with your account.
Learn how to add, replace or remove a mobile phone number or email address as your account recovery info. This helps you access your account if you lose your password or need to verify your identity.
A growing number of these reports mention a scammer gaining or trying to gain access to a verification code in some way. There has been an uptick in calls from concerned consumers to the BBB ...
Type the verification code in as is (with no spaces), and you should be logged back in Because the verification code is time-based, it may change while you're doing this, in which case you'll have to add the latest code instead. The application will normally indicate when a code is about to expire (e.g. in Google Authenticator, the code's ...
ID.me is a private company that provides identity verification for various online services, such as government, healthcare, and retail. It uses personal data, video selfies, and third-party providers to verify users' identities, and has faced some privacy and accessibility issues.