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Neopets responded by forcing a password reset for all users on 1 August 2022, causing some players to be locked out as they no longer had access to the e-mail addresses linked to their accounts. [88] On 29 August 2022 Neopets sent an e-mail to users detailing the results of their subsequent investigation.
In April 2000, Powell negotiated a significant investment in Neopets.com and transferred the company from the UK to Los Angeles, US. After the relocation, Powell remained on staff as creative director and technical lead. Under Powell's management, Neopets went from its initial launch to over 140 million accounts and 5 billion pageviews per month.
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