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Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020) Conduent: 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021)
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It is expected that AI-based chatbots will significantly impact customer service and call centre roles and will increase productivity substantially. [4] [5] [6] Many organisations have already adopted AI chatbots to improve their customer service experience. [6] [7] [5] The evolution in the service industry has identified the needs of consumers.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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In South Africa there are currently 3 different levels of proficiency in Short course training: BAA or Basic Ambulance Assistant – This is a Basic Life Support (BLS) certification, and approximately the equivalent of the US EMT. This is the minimum qualification to be a crew member of an ambulance in South Africa.
The following slang words used in South African originated in other parts of the Commonwealth of Nations and subsequently came to South Africa. bint – a girl, from Arabic بِنْت. Usually seen as derogatory. buck – the main unit of currency: in South Africa the rand, and from the American use of the word for the dollar.
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