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Contact Instacart customer support for assistance with your grocery delivery orders.
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One hour grocery delivery from Instacart
If this happens, please use Instacart.com instead. Please tell your shopper to reach out through the Instacart Shopper app if they need help with your order. Are you a shopper looking to get help with your shopper account?
Shoppers keep 100% of customer tips, and get opportunities to earn extra through promotions Instacart offers. Shoppers can cash out their earnings in as little as 2 hours. As independent contractors, full-service shoppers have the flexibility to work as little or as often as they want.
We’re excited to be able to offer this level of support again when you’re in the store shopping or out on a delivery. As a shopper, we know you’re shopping as efficiently as possible and problem-solving replacements and other challenges all while communicating with your customer.
Now, shoppers can contact our support team directly through the shopper app. Shoppers can select a category for support issues to make it more efficient for our team to help you, choose between multiple contact options for support, or connect with an issue specialist in under two minutes — it’s all part of the way we’re offering a better ...
You can track your order’s progress and communicate with your shopper every step of the way using the Instacart app or website. Instacart also offers curbside pickup at select retail locations. Simply place your order and choose a pickup time, and a shopper will prepare your order at the store.
While your personal shopper is working on your order, you can chat with them about changes to your order, to get more information about a recommended replacement, and anything else you want to communicate.