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Service recovery paradox. The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a ...
Job satisfaction, employee satisfaction or work satisfaction is a measure of workers' contentment with their job, whether they like the job or individual aspects or facets of jobs, such as nature of work or supervision. Job satisfaction can be measured in cognitive (evaluative), affective (or emotional), and behavioral components.
Job performance is a consistent and important outcome of core self-evaluations (CSE). The concept of core self-evaluations was first examined by Judge, Locke, and Durham (1997) as a dispositional predictor of job satisfaction, and involves four personality dimensions; locus of control, neuroticism, self-efficacy, and self-esteem.
However, a gender gap exists in this important workplace metric of job satisfaction. Only 59% of women said they enjoy what they do for a living, while 82% of the men polled said the same.
Negative emotions are caused by "a range of workplace issues, including aggression, verbal abuse, sexual harassment, computer flaming, blogging, assertiveness training, grapevines, and non verbal behavior". [18] ". Stress is the problem of each person feeling it. [Negative emotions] can be caused by "poor leadership, lack of guidance, lack of ...
Many of America's most successful companies can credit part of their strength to great customer service. Apple (AAPL) is highly regarded for the way it treats customers, both at its retail outlets ...
Most candidates don’t have a problem putting time and effort into a job evaluation process—yes, that includes Gen Z—so long as two things are true. First, it needs to be a job they really want.
Furthermore, happier employees display a higher level of loyalty, as they tend to stay for far longer periods in their organizations. Happiness at work is the feeling that employee really enjoy what they do and they are proud of themselves, they enjoy people being around, thus they have better performance.