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Employee surveys are tools used by organizational leadership to gain feedback on and measure employee engagement, employee morale, and performance.Usually answered anonymously, surveys are also used to gain a holistic picture of employees' feelings on such areas as working conditions, supervisory impact, and motivation that regular channels of communication may not.
Employee engagement can be measured through employee pulse surveys, detailed employee satisfaction surveys, direct feedback, group discussions and even exit interviews of employees leaving the organization. [28] Employee engagement mediates the relationship between the perceived learning climate and these extra-role behaviors. [29]
360-degree feedback (also known as multi-rater feedback, multi-source feedback, or multi-source assessment) is a process through which feedback from an employee's colleagues and associates is gathered, in addition to a self-evaluation by the employee.
The Job Satisfaction Survey (JSS) [63] measures satisfaction with nine facets: Pay, Promotion, Supervision, Fringe Benefits, Contingent Rewards, Operating Procedures, Coworkers, Nature of Work, and Communication. The Michigan Organizational Assessment Questionnaire job satisfaction subscale is a 3-item measure of general job satisfaction. [64]
The story of each manager profiled in the book is interrupted mid-chapter to describe the psychology behind the particular question Gallup asks in its employee surveys. The most controversial of the statements, write Wagner and Harter, is the tenth: "I have best friend at work."
Job resources: Work engagement is found to be positively associated with job resources such as social support from co-workers and from one's superior, performance feedback, coaching, job control, task variety, opportunities for learning and development, and training facilities. These resources are helpful in reducing the impact of job demands ...
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