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  2. Operations management for services - Wikipedia

    en.wikipedia.org/wiki/Operations_management_for...

    Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. [1]: 6–7 It specifically deals with decisions required by operations managers for simultaneous production and consumption of an intangible product. These decisions concern the process ...

  3. Product-service system - Wikipedia

    en.wikipedia.org/wiki/Product-service_system

    "Product Servitization" is a transaction through which value is provided by a combination of products and services in which the satisfaction of customer needs is achieved either by selling the function of the product rather than the product itself, by increasing the service component of a product offer, or by selling the output generated by the product. [18]

  4. Service (business) - Wikipedia

    en.wikipedia.org/wiki/Service_(business)

    Most products fall between these two extremes. For example, a restaurant provides a physical good (the food), but also provides services in the form of ambience, the setting and clearing of the table, etc. And although some utilities actually deliver physical goods — like water utilities which actually deliver water — utilities are usually ...

  5. Operations management - Wikipedia

    en.wikipedia.org/wiki/Operations_management

    Operations management covers sectors like banking systems, hospitals, companies, working with suppliers, customers, and using technology. Operations is one of the major functions in an organization along with supply chains, marketing, finance and human resources. The operations function requires management of both the strategic and day-to-day ...

  6. Service system - Wikipedia

    en.wikipedia.org/wiki/Service_system

    A much simpler and more limited definition is that a service system is a work system that produces services. A work system is a system in which human participants and/or machines perform work (processes and activities) using information, technology, and other resources to produce products/services for internal or external customers.

  7. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    Suppliers can recognize that quality is an important differentiator between their own offerings and those of competitors and endeavour to compete on the quality of their products and the service they offer: thus quality management is focused both on product and service quality and the means to achieve them both.

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  9. Supply chain management - Wikipedia

    en.wikipedia.org/wiki/Supply_chain_management

    Supply chain specialization enables companies to improve their overall competencies in the same way that outsourced manufacturing and distribution has done; it allows them to focus on their core competencies and assemble networks of specific, best-in-class partners to contribute to the overall value chain itself, thereby increasing overall ...