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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning (web based training), or a blend (blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can discuss ...

  3. Social skills - Wikipedia

    en.wikipedia.org/wiki/Social_skills

    The use of social media can also cause anxiety and depression. The Internet is causing many problems, according to a study with a sample size of 3,560 students. Problematic internet use may be present in about 4% of high school students in the United States, it may be associated with depression.

  4. Cognitive behavioral therapy - Wikipedia

    en.wikipedia.org/wiki/Cognitive_behavioral_therapy

    D015928. [ edit on Wikidata] Cognitive behavioral therapy (CBT) is a form of psychotherapy [ 1 ][ 2 ] that aims to reduce symptoms of various mental health conditions, primarily depression, PTSD and anxiety disorders. [ 3 ] Cognitive behavioral therapy focuses on challenging and changing cognitive distortions (such as thoughts, beliefs, and ...

  5. Communication apprehension - Wikipedia

    en.wikipedia.org/wiki/Communication_apprehension

    Communication apprehension is a degree or measure of the anxiety triggered by the real or anticipated communication act, as defined by James C. McCroskey. [1] The fear of judgment from the audience and self-image are two factors which fuel the anxiety. [2] Since communication can be oral or written, communication apprehension (CA) is divided ...

  6. Anxiety disorder - Wikipedia

    en.wikipedia.org/wiki/Anxiety_disorder

    Anxiety disorder. Anxiety disorders are a group of mental disorders characterized by significant and uncontrollable feelings of anxiety and fear [2] such that a person's social, occupational, and personal functions are significantly impaired. [2] Anxiety may cause physical and cognitive symptoms, such as restlessness, irritability, easy fatigue ...

  7. Social anxiety disorder - Wikipedia

    en.wikipedia.org/wiki/Social_anxiety_disorder

    The fear, anxiety, or avoidance is not attributable to the physiological effects of a substance (e.g., an addictive substance, a medication) or another medical condition. The fear, anxiety, or avoidance is not better explained by the symptoms of another mental disorder, such as panic disorder, body dysmorphic disorder, or autism spectrum disorder.

  8. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

  9. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer service, a brand's ethical ideals and the shopping environment are examples of factors that affect a customer's experience. Understanding and effectively developing a positive customer experience has become a staple within businesses and brands to combat growing competition (Andajani, 2015 [ 12 ] ).