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Most issues can be resolved by following easy troubleshooting steps. First step: with the supplied remote control, perform a soft reset. Point the remote control at the illumination LED or status LED.
A lot of the common problems encountered with Sony TVs can be easily solved by anyone. The problems might look intimidating, but the truth is, with a little understanding, you can resolve these problems without paying for help.
This Sony Bravia TV troubleshooting guide will lead you through fixing internet, picture, audio, and connectivity issues on your TV.
Select the issue you are experiencing for help troubleshooting. The standby indicator blinks in red. The standby indicator turns off. No picture on your TV from a connected device. Models equipped with the Presence Sensor. If the issue continues after completing the troubleshooting steps, your TV may require repair. Go to Product Repair.
Guided Support. Available for Google TVs, Android TVs, and LED/LCD TVs. Android TV and Google TV are trademarks of Google LLC. Enter your model number to get started. Use this troubleshooter to identify and fix common problems. How to find my model number Model Number. -- OR -- Continue without a model number. Product Repair Product Repair.
This video provides a few tips to troubleshoot and fix potential issues with your BRAVIA™ TV, including: Slow performance; Power reset of the TV or router; App issues; Self-diagnostic tool; Factory reset; Reaching additional Sony support resources
Poor audio quality, mechanical sounds or no audio. Network, WiFi & Internet. Slow or unresponsive remote. Lines and pixels. Physical damage. Apps issues. If your questions aren't covered in this article, don't hesitate to type your query in the search bar on the Sony support website.
Most issues can be resolved by following easy troubleshooting steps. First step: Try performing a soft reset. Point the remote control at the illumination LED or status LED. On the remote control, press and hold the POWER button for at least 5 seconds or until a Power off message appears. Notes: The TV restarts automatically.
Most issues can be resolved by following easy troubleshooting steps. First step: with the supplied remote control, perform a soft reset. Point the remote control at the illumination LED or status LED.
Most issues can be resolved by following easy troubleshooting steps. First step: Try performing a soft reset. Point the remote control at the illumination LED or status LED. On the remote control, press and hold the POWER button for at least 5 seconds or until a Power off message appears. Notes: The TV restarts automatically.