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Your rights as an airline passenger are minimal, but you do have some. If an airline cancels your flight, regardless of reason, here’s what you’re entitled to.
After a 4-hour delay, you are entitled to an alternative flight to your destination, and accommodation if you will be delayed overnight. If the airline fails to provide you with appropriate care, you can claim cash compensation, up to €1,500 (per passenger).
The limitation of compensation for damage to baggage to 1,288 SDRs means that the value of damaged mobility equipment may often significantly exceed available compensation under the Montreal Convention, while the effect of the loss, even temporarily, of mobility equipment places disabled passengers at a substantially increased disadvantage in ...
Most airlines maintain stores where they sell the contents of lost or abandoned luggage. If a baggage is never recovered, it is usually because it has been mistaken by another passenger as his or her own baggage. Alternatively it could have been stolen either by another passenger or an airport employee (perhaps with an accomplice).
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WorldTracer is a SITA / IATA service provided for the tracking of lost or delayed baggage. It has been in operation for many years and is used by all airlines that are members of IATA. Most of the low-cost carriers that are based in Europe such as Norwegian Air Shuttle, Wizz Air also use WorldTracer.
The carrier's principal place of business; The domicile of the carrier; The carrier's place of business through which the contract was made; The place of the destination; According to Clauses 17 and 18 of the Warsaw Convention, airline companies are liable for any damage that occurs to passengers or their belongings during in-flight.
Delay codes starting with 0 are used for internal airline purposes. Airlines are free to define these codes and to determine particular application fields. However the following codes are standard, even if some airlines do not use them and create their own customized delay codes: