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The master service agreement serves as a master contract governing the terms over potentially multiple SOWs. Sometimes it refers to scope of work. For instance, if a project is done on contract, the scope statement included as part of it can be used as the SOW since it also outlines the work of the project in clear and concise terms. [3]
A scope statement should be written before the statement of work and it should capture, in very broad terms, the product of the project (e.g., "developing a software-based system to capture and track orders for software"). A scope statement should also include the list of users using the product, as well as the features in the resulting product ...
In a service environment, a job order cannot be the equivalent to a work or service order where the job order records the location, date and time the service is carried out and the nature of service that was carried out, the work order does not. The type of personnel (e.g. job position) may also be listed on the job order.
Quality is the ability of a product or service to meet and exceed customer expectations. It is the result of the efficiency of the entire production process formed of people, material, and machinery. Customer requirements determine the quality scope. Quality is a competitive advantage; poor quality often results in bad business.
Example from MIL-HDBK-881, which illustrates the first three levels of a typical aircraft system [1] A work-breakdown structure (WBS) [2] in project management and systems engineering is a deliverable-oriented breakdown of a project into smaller components. A work breakdown structure is a key project management element that organizes the team's ...
Work Breakdown Structure (WBS) is a tool that defines a project and groups the project's discrete work elements in a way that helps organize and define the total work scope of the project. A Work breakdown structure element may be a product, data, a service, or any combination.
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It is the central reference point for all documentation of a service, so it contains many links to other documents. A description of the sort of information that should be kept in an SDP is found in Appendix A of the Service Design book. [1] The main categories described are: Service lifecycle plan; Service programme; Service transition plan