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The company is based in Dunstable near Luton; the home office building doubles as one of A.S. Watson's large UK distribution centres serving Savers, Superdrug, and The Perfume Shop. Customer service operations are based at Superdrug's head office in Croydon, London, and the company's registered office is Hutchinson House, Battersea, London.
In January 2018, Superdrug were recognised by the Institute of Customer Service, placing fourth in the United Kingdom for Customer Satisfaction (UKCSI), with Yorkshire Bank in third, First Direct second, and Amazon first. In September 2015, Superdrug announced the launch of a new app for customers to track their Superdrug Loyalty Points. [11]
A collect call service operates under 800 Reverse (operated by Reverse Corp Ltd), [12] in the Republic of Ireland. It offers reverse charge calls from any fixed line phone, pay phone and most mobile phones (even if the prepaid credit has run out), to most fixed land line and mobile phones in the Republic of Ireland. [ 13 ]
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Calls are free for all fixed line calls. Mobile carriers AIS and CAT (60+%o f Thailand's subscribers) offer 1-800 service for cell phones. DTAC and True mobile providers currently [when?] do not, but it is expected they will offer the 1-800 service for subscribers by late 2009. [needs update] In Turkey, the prefix for toll-free numbers is "0800".
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