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Patient satisfaction is a measure of the extent to which a patient is content with the health care which they received from their health care provider. In evaluations of health care quality , patient satisfaction is a performance indicator measured in a self-report study and a specific type of customer satisfaction metric.
Patient satisfaction is a subjective measure reflecting a patient’s perception of their care. It can be influenced by individual expectations, personal attitudes , or external factors. Two patients receiving identical care may report different satisfaction levels based on their differing expectations.
For example, a review of 37 studies addressing different methods of satisfaction evaluation found that phone interview increased the response rate by 30%. [5] Additionally, mailing surveys resulted in more criticism and less satisfaction. Some speculate that this is due to the anonymity and a lack of pressure for socially acceptable responses.
Outcome contains all the effects of healthcare on patients or populations, including changes to health status, behavior, or knowledge as well as patient satisfaction and health-related quality of life. Outcomes are sometimes seen as the most important indicators of quality because improving patient health status is the primary goal of healthcare.
Early versions of healthcare-related quality of life measures referred to simple assessments of physical abilities by an external rater (for example, the patient is able to get up, eat and drink, and take care of personal hygiene without any help from others) or even to a single measurement (for example, the angle to which a limb could be flexed).
A medical doctor explaining an X-ray to a patient. Several factors help increase patient participation, including understandable and individual adapted information, education for the patient and healthcare provider, sufficient time for the interaction, processes that provide the opportunity for the patient to be involved in decision-making, a positive attitude from the healthcare provider ...
Health care quality is the degree to which health care services for individuals and populations increase the likelihood of desired health outcomes. [2] Quality of care plays an important role in describing the iron triangle of health care relationships between quality, cost, and accessibility of health care within a community. [3]
A typical medical clinic waiting room. Waiting for healthcare refers to any waiting period experienced by a patient before or during medical treatment.Waiting to get an appointment with a physician, staying in a waiting room before an appointment, and being observed during a physician's watchful waiting are different concepts in waiting for healthcare.