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As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. [2] Government of India has launched India BPO Promotion Scheme (IBPS) as part of Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. [3] [4] India's BPO Industry handles 56% of the world's business process outsourcing.
In 2007, Intelenet acquired companies in Travel and IT verticals - Upstream, a US-based BPO company with centers in Fargo, North Dakota, Chesapeake, Virginia and Campbellsville, Kentucky and Travelport ISO, the India-based captive operations of the Travelport group. In January 2010 Intelenet opened a delivery center in Kraków, Poland. [6]
India, China and the Philippines are major powerhouses in the industry. In 2017, in India the BPO industry generated US$30 billion in revenue according to the National Industry Association. [33] The BPO industry is a small segment of the total outsourcing industry in India. The BPO industry workforce in India is expected to shrink by 14% in 2021.
Genpact Ltd. is an American information technology services, consulting, and outsourcing company headquartered in New York City, New York.Founded in Gurgaon, India, and legally domiciled in Bermuda, Genpact employs more than 125,000 people and provides services to clients in over 30 countries worldwide.
Stream Global Services (formerly known as Global BPO Services Corp.), [3] was a BPO company acquired by Convergys through a definitive merger, [4] [dead link ] together with more than 37,000 employees in 22 countries [5] and 50 contact centers. The footprint of the company included countries across North America, Europe, Asia Pacific, Latin ...
Quikr was initially launched as Akshay Mote India in August 1996. [6] Kijiji.in was owned by Kijiji International, an eBay subsidiary.. In 2008, Mumbai based venture capitalist, Matrix Partners India, invested in Kijiji India, following which Kijiji India was hived off Kijiji International and restructured as an independent company and re-branded as "Quikr", which was jointly owned by Matrix ...
This is a list of companies based in Gurgaon. Gurgaon , also known as Gurugram, is a cities in the Indian state of Haryana , located immediately south of the National Capital Territory of Delhi , 32 kilometres (20 mi) southwest of New Delhi and 268 km (167 mi) southeast of Chandigarh , the capital of India's Punjab state.
The company expanded into other industries in 2003, and by 2004, new delivery centers were opened in Sri Lanka and India. [9] [10] In 2005, WNS acquired Trinity Partners. [11] The company went public in 2006, listing on the New York Stock Exchange (NYSE).