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Their return policy states that, “If an item does arrive damaged or with parts missing, please notify us within 30 days.” But if Wayfair can’t replace the parts, they will have a carrier ...
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Wayfair Inc. is an American e-commerce company based in Boston, Massachusetts [6] that sells furniture and home goods online. Formerly known as CSN Stores, it was founded in 2002, and currently offers 14 million items from more than 11,000 global suppliers. [ 3 ]
In the United States, various abuses using the return process allegedly cost retailers more than $9 billion annually. [9] One common practice is the use of the system in order to "borrow" the merchandise at no charge. The customer who engages in this practice purchases the item for temporary use, then returns it when finished.
A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further ...
At the 2023 Collision Conference, Wayfair CEO Niraj Shah told Yahoo Finance that the company is already seeing AI help solve customer support challenges across its massive assortment of home goods ...
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