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B2X's core business is the provision of customer service in the business process outsourcing (BPO) arena. This includes customer care and after-sales services, primarily for global smartphone and IoT brands. [8] For example, Microsoft outsourced support for Nokia and Microsoft mobile devices to B2X in 2016. [9] [10]
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Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
Get Help, known as Contact Support before the Windows 10 Creators Update, [2] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it.
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Product Support Services, more commonly referred to as PSS, is the Microsoft business unit with primary responsibility for responding to end-user and partner requests for assistance with the company's products and services.
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