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Play-by-mail game The Land of Karrus, as portrayed in Paper Mayhem magazine [1]. This is a list of play-by-mail (PBM) games. It includes games played only by postal mail, those played by mail with a play-by-email (PBEM) option, and games played in a turn-based format only by email or other digital format.
[1] [2] Whereas automatic call distribution (ACD) distributes inbound calls to a call centre amongst its agents, an auto dialler makes outbound calls and comes in several forms. [2] Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled. [3]
For example, if a customer from Spain is calling a phone number in Australia, and it costs 8 cents per minute to phone Spain from the US (the callback, which is an incoming call) and 20 cents per minute to phone Australia from the US (the destination call, which is an outgoing call), then the caller will pay a total of 28 US cents a minute ...
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For Outbound WATS, the United States was divided into geographical Bands 0 through 5. Band zero was intrastate calling and bands 1 through 5 (or 6) were interstate calls that were progressively further from the originating number. [5] Historically, the higher band number carried a higher price per month or per minute.
Screen pop is a call centre term that refers to the feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering a customer's call. [citation needed] For inbound calls, the data displayed typically contains call information such as: Caller ID ...
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An outbound "extender" is an automated local number at a service bureau in the larger city. A suburban subscriber (who can call the city itself locally but is long distance to suburbs on the other side) could call the extender locally, get a city dial tone and dial back out locally to the larger area.