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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Complaints against US airlines rose by nearly 29 percent in 2023, but not all carriers came in for the same level of passenger discontent. The three airlines with the highest ratio of complaints ...
If you lodged a complaint to an airline about its performance this year, you are far from alone. U.S. airlines saw a massive increase in passenger complaints the first half of 2022 Skip to main ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
In April 2018, one of the Aviation Department officers, James Long, filed a lawsuit against United Airlines and the Chicago Department of Aviation alleging that he was not properly trained to handle misbehaving passengers, was unfairly fired, and slandered. [161] The lawsuit was dropped in April 2019. [162]
The airline also is seeking an injunction against Cooperstock for posting the contact information of a manager at United. [13] United argues that having this information violates the employee's privacy. [14] Ellen Roseman of the Toronto Star said "The case has gained widespread publicity and sent a chill down the backs of many gripe site owners."
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On 10 January, the Canadian government filed a complaint at the World Trade Organization against the US. [ 62 ] To support the four commissions' 25 January vote, the ITC staff published a 118-page report reviewing both arguments, summarizing its investigation from the legal submissions , public briefings and the airliner industry questionnaires ...