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In October 2010, the company acquired Latitude Software, a debt collection software and services provider, for $14 million in cash. [9] [10] In March 2011, the company acquired Agori Communications, a German-based reseller of its multichannel contact center solutions. [11] In July 2011, the company acquired CallTime, an Australian-based ...
Cincom Systems, Inc., is a privately held multinational computer technology corporation founded in 1968 by Tom Nies, Tom Richley, and Claude Bogardus. [1] The company’s first product, Total, was the first commercial database management system that was not bundled with manufacturer hardware and proprietary software. [2]
This is also the reason for the shift in nomenclature from "call centers" to "contact centers", "contact" being a wider term than "call". Respecting the trend, contact center owners need to adopt unified communication or multi-channel approach to let customers get in touch with them via their preferred communication mediums, either voice or non ...
Asterisk is a software implementation of a private branch exchange (PBX). In conjunction with suitable telephony hardware interfaces and network applications, Asterisk is used to establish and control telephone calls between telecommunication endpoints such as customary telephone sets, destinations on the public switched telephone network (PSTN) and devices or services on voice over Internet ...
Linphone (contraction of Linux phone) is a free voice over IP softphone, SIP client and service. It may be used for audio and video direct calls and calls through any VoIP softswitch or IP-PBX . Linphone also provides the possibility to exchange instant messages.
3CX, Inc., is a software development company and developer of the 3CX Phone System. The 3CX Phone System is a software private branch exchange based on the SIP (Session Initiation Protocol) standard to allow calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services.
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Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated.