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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
The 2014 AP Chemistry exam was the first administration of a redesigned test as a result of a redesigning of the AP Chemistry course. The exam format is now different from the previous years, with 60 multiple choice questions (now with only four answer choices per question), 3 long free response questions, and 4 short free response questions.
Advanced Placement (AP) examinations are exams offered in United States by the College Board and are taken each May by students. The tests are the culmination of year-long Advanced Placement (AP) courses, which are typically offered at the high school level. AP exams (with few exceptions [1]) have a multiple-choice section and a free-response ...
In February 2014 College Board released data from the previous ten years of AP exams. College Board found that 33.2% of public high school graduates from the class of 2013 had taken an AP exam, compared to 18.9% in 2003. In 2013 20.1% of graduates who had taken an AP test achieved a 3 or higher compared to 12.2% in 2003.
Scores of 3 or better on five or more AP exams and an average of 3.5 on all AP exams taken National AP Scholar* Scores of 4 or better on eight or more AP exams and an average of 4 on all AP exams. Must be a student in the United States. National AP Scholar (Canada)* Scores of 4 or better on five or more AP exams and an average of 4 on all AP ...
A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service.
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.
The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [46] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [47]