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In 2020, it was believed that Apple was still working on self-driving related hardware, software and service as a potential product, instead of actual Apple-branded cars. [8] In December 2020, Reuters reported that Apple was planning on a possible launch date of 2024, [ 9 ] but analyst Ming-Chi Kuo claimed it would not be launched before 2025 ...
In a 2006 paper published in the Journal of Marketing, it was shown that a portfolio of stocks chosen based on their customer satisfaction outperformed the market. [ 9 ] [ 10 ] A 2016 article in the same journal, [ 11 ] examining returns from a fund trading exclusively on ACSI data, found that strong satisfaction companies significantly ...
Apple has abandoned decade-long efforts to build an electric car, according to multiple media reports, calling time on a project that some saw as potentially transformative for the auto industry.
The NPS assumes a subdivision of respondents into "promoters" who provide ratings of 9 or 10, "passives" who provide ratings of 7 or 8, and "detractors" who provide ratings of 6 or lower. Calculating the net promoter score involves subtracting the percentage of detractors from the percentage of promoters collected by the survey item. [2]
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Apple (AAPL) reported fiscal second-quarter results at the high-end of its guidance, owing to continued growth in services as well as stabilisation in its iPhone business. CEO Tim Cook highlighted ...
For the second year in a row, Apple has topped the American Customer Satisfaction Index for cell phones, although its score of 81 declined modestly from last year. Google's Motorola subsidiary ...
Customer satisfaction is an ambiguous and abstract concept and the actual manifestation of the state of satisfaction will vary from person to person and product/service to product/service. The state of satisfaction depends on a number of both psychological and physical variables which correlate with satisfaction behaviors such as return and ...