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  2. Crisis management - Wikipedia

    en.wikipedia.org/wiki/Crisis_management

    Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. [1] The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s.

  3. Flowchart - Wikipedia

    en.wikipedia.org/wiki/Flowchart

    A simple flowchart representing a process for dealing with a non-functioning lamp.. A flowchart is a type of diagram that represents a workflow or process.A flowchart can also be defined as a diagrammatic representation of an algorithm, a step-by-step approach to solving a task.

  4. Crisis plan - Wikipedia

    en.wikipedia.org/wiki/Crisis_plan

    "The concept of “crisis” has been defined in a dozen ways, but from a management perspective, a crisis must be seen as a turning point in an organization’s history. Crises are events that can cause death or injury; significant damage to the environment; massive interruptions to operations; significant financial reversals; or long-term or ...

  5. Incident management - Wikipedia

    en.wikipedia.org/wiki/Incident_management

    Incident management is an important part of IT service management (ITSM) process area. [13] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are ...

  6. Business continuity planning - Wikipedia

    en.wikipedia.org/wiki/Business_continuity_planning

    Business continuity planning life cycle. Business continuity may be defined as "the capability of an organization to continue the delivery of products or services at pre-defined acceptable levels following a disruptive incident", [1] and business continuity planning [2] [3] (or business continuity and resiliency planning) is the process of creating systems of prevention and recovery to deal ...

  7. Business process mapping - Wikipedia

    en.wikipedia.org/wiki/Business_process_mapping

    In these situations process map implies the use of process flow and the current understanding of the causal structure. Six Sigma practitioners use the term Business Process Architecture to describe the mapping of business processes as series of cross-functional flowcharts.

  8. United States Department of State Operations Center

    en.wikipedia.org/wiki/United_States_Department...

    Crisis Management and Strategy Officers in Crisis Management and Strategy (CMS) analyze information with an eye towards anticipating future hot spots around the world. By preparing for crises before they arise, CMS helps embassies and consulates abroad adjust their security protocols for any natural disaster or potential source of conflict.

  9. Flow diagram - Wikipedia

    en.wikipedia.org/wiki/Flow_diagram

    Flow diagram [is] a graphic representation of the physical route or flow of people, materials, paperworks, vehicles, or communication associated with a process, procedure plan, or investigation. [2] In the second definition the meaning is limited to the representation of the physical route or flow.