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Robotic process automation (RPA) is a form of business process automation that is based on software robots (bots) or artificial intelligence (AI) agents. [1] RPA should not be confused with artificial intelligence as it is based on automotive technology following a predefined workflow. [ 2 ]
A business process management system differs from BPA. However, it is possible to implement automation based on a BPM implementation. The methods to achieve this vary, from writing custom application code to using specialist BPA tools. [3] [self-published source]
In March 2010, Pegasystems acquired the enterprise software company Chordiant for around $161.5 million. [10] The acquisition gave Pegasystems access to new markets such as online training, telecommunications and healthcare, with Pegasystems integrating Chordiant and its customer relationship management (CRM) technology into its existing operations. [11]
At the same time, a number of new functions were announced, including robotic process automation (RPA) capabilities. [ 7 ] In 2020, Microsoft acquired Softomotive, [ 8 ] the makers of ProcessRobot and WinAutomation, to further expand the capabilities in Power Automate.
Intelligent automation (IA), or alternately intelligent process automation, is a software term that refers to a combination of artificial intelligence (AI) and robotic process automation (RPA). [1] Companies use intelligent automation to cut costs and streamline tasks by using artificial-intelligence-powered robotic software to mitigate ...
IT process automation (ITPA) is a series of processes which facilitate the orchestration and integration of tools, people and processes through automated workflows. ITPA software applications can be programmed to perform any repeatable pattern, task or business workflow that was once handled manually by humans.
In shared services, an application can be in the practice of developing robotic process automation (called RPA or RPAAI for self-guided RPA 2.0 based on artificial intelligence) which results in the deployment of attended or unattended software agents to an organization's environment. These software agents, or robots, are deployed to perform ...
This acquisition enabled business process management (BPM) and case management software to exist through public or private SaaS (software as a service) platforms. [14] In the summer of 2013, Kofax added robotic process automation (RPA) developer Kapow Software (now: Kofax RPA). In December, Kofax Inc. was added to the Nasdaq Stock Market as (KFX).
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