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A call detail record or call recording software is used to record all received calls, including time, date, duration, calling number and called number for future reference. [ 4 ] Interactive voice response is a sound recording device that allows a caller to give information to a system verbally about what services or support they require.
Dubber is a cloud based call recording software which operates as a software-as-service (SaaS) and voice data offering. Dubber was founded in Melbourne, Australia in 2011 by James Slaney, Steve McGovern and Adrian Di Pietrantonio, and predominantly sells to Telecommunications Service Providers and Enterprise customers.
Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. . There are many reasons for recording voice over IP call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with telephone call recording laws, increasing security ...
Creacode SIP Application Server Real-time SIP call controller and IVR product for carrier-class VoIP networks; Dialogic Corporation Powermedia Media Servers, audio and video SIP IVR, media and conferencing servers for Enterprise and Carriers. Dialexia VoIP Softswitches, IP PBX for medium and enterprise organizations, billing servers.
Cisco Systems, Inc. (using the trademark Cisco) is an American multinational digital communications technology conglomerate corporation headquartered in San Jose, California. Cisco develops, manufactures, and sells networking hardware , software , telecommunications equipment and other high-technology services and products. [ 4 ]
Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking , which record details about the call but not the conversation; however, software may include both recording and logging functionality.
Cisco acquired SCCP technology when it acquired Selsius Corporation in 1998. [3] For this reason the protocol is also referred to in Cisco documentation as the Selsius Skinny Station Protocol. Another remnant of the origin of the Cisco IP phones is the default device name format for registered Cisco phones with CallManager.
InformaCast is a proprietary Voice over IP network protocol for live audio paging. The protocol allows endpoints (such as public address speakers) to autonomously announce their presence and capabilities (such as recording or GPIO) and configure themselves to play audio broadcasts.